ORDERING AND PAYMENT METHODS
For online transactions, Stripe payments (Visa, MasterCard, and American Express) are welcome. You can also order by phone at 1 877 565-2007.
Monday to Friday, 9 AM to 5 PM (Eastern Time)
TERMS AND CONDITIONS OF SALE
All our prices are in Canadian currency (CAN $) and do not include shipping costs and custom fees, if applicable.
Shipping costs and delivery times: Shipping costs and delivery tims are given according to the destination and method of transport selected. We use Canada Post services.
Delivery date not met: If for any reason we cannot deliver the products on time, we will inform you as soon as possible and give you the option of cancelling your order.
RETURNS AND EXCHANGES
We will replace or issue a refund for any goods damaged during delivery, without any additional cost to the client.
When you place an order with the Stripe payment system, your transaction is directed to a secured Internet payment terminal. This connection uses the latest generation SST encryption protocol. The Stripe securing and prevention tools are among the best on the market.
All transaction data is encrypted for transfer from your computer to the Stripe server, the only server able to decrypt the information. Stripe then transmits the order information, without the credit card details, to the merchant.
To learn more about Stripe, click here.
Any complaints should be addressed to:
Distribution BM Plus Inc.
120, Haut Du Lac Nord
St-Tite, Québec, Canada
You may file a complaint by phone, mail, fax, or e-mail. We will deal with any complaints within three days of their receipt, at no charge to the buyer.
Personal data collection and use
All personal information collected will only be used to process your order and handle your complaint, if possible. Only the following information will be collected during the order process:
- Last Name
- First Name
- Phone number
- E-mail address
Rest assured that all personal information collected will be kept private. It will only be used to:
- Confirm your order by e-mail
- Send a payment receipt if you have ordered with a credit card
- Ensure speedy and accurate delivery of your order
- For customer service follow-up, as explained below.
No information will be collected without your agreement. Please note that by filling your order form or filing a complaint, you are automatically giving your consent. You can withdraw your consent at any time by contacting Mrs. Anne Rousseau at the address previously provided.
SHARING OF DATA WITH THIRD PARTIES
Your personal information will never be shared or communicated to third parties.
ACCESSING OF INFORMATION
You can access and modify your personal information at any time on our website by logging in to your client account.
To file a complaint on the use of your personal data, contact us. Your complaint will be analyzed and handled within three days of its receipt. We will then inform you of our decision. The complaint handling process is free of charge.